Please find some additional Frequently Asked Questions at the bottom of this page concerning prescriptions and general SmartCare services.
Additionally use our confidential service ‘Ask the Doctor’ to ask our duty doctor and relevant questions. This information is shared with the doctor and with the Pharmacy only.
Confidential Consultation
If you prefer to consult with our online doctor then please send him a note. The doctor will respond to you within 48 hours.
This information is treated as confidential by the doctor but may need to be shared with the pharmacist.
Our doctor is Dr. Ali Abdiaziz.
Credentials
GMC no: 6154055
Some additional Frequently Asked Questions
NHS prescription is a prescription issued by an NHS health professional in England.
• There is a set fee for each individual item in your prescription. For an NHS prescription the current price is £9.90 (April 2024)• You don’t need to pay your fee if you’re exempted or you hold a pre-payment certificate.• NHS prescription fee is abolished in Scotland, Wales and Northern Ireland.
A private prescription is a prescription issued only by a private health professional or in some situation; the GP may issue a medication because it is not available in the NHS.
How do I pay for it?• Dispensing a private prescription varies depending on the cost of the medicine.
• You have to pay for a private prescription.
• Exemption is not available for private prescription.
Free NHS Prescription is available to individual who meet the criteria. For more in-depth information to help you understand the criteria please use this link to NHS Choices: Help with NHS prescription costs.
Repeat prescription is when a doctor issues a medication for a long period in order to treat medical aliments. The doctor will review your medication on a regular basis. During the period of treatment you, you can request for a re-fill of the medication without visiting your doctor.
Smartcare pharmacy is a long-distant selling pharmacy that operates online. We don’t offer face-to-face consultation. However, we do offer our client the opportunity to communicate and consult with them in a verity of different ways. We offer online consultation at the comfort of their own home. We use Skype to do video consultation, telephone call, google hangout and email.
Electronic Prescription Service (EPS) EPS enables GPs and practice nurses to send prescriptions electronically to a nominated pharmacy like SmartCare Pharmacy to receive and dispense your medication. This process enables the prescribing and dispensing process more efficient and convenient for patients and staff. All you need to do is inform your GP or pharmacy that you would like to use E-prescription system.
In order for you to use our online service, you need to give us a two week notification, so we could get access to your prescription from your doctor surgery. Once we have received your prescription then we are able to dispense your prescription and it will be ready for delivery to your chosen address.
Yes, you need to send your prescription to us, so we could dispense it for you. Your order will be dispatched within two working day of receiving your prescription. Your medication will be delivered by on-site delivery team or by city spring and there is a standard delivery charge of £2.99. Delivery surcharge will not be applicable to order exciting £30. Your medication could not be issued if the prescription was not issued by a registered doctor in UK.
Please send your prescription to the following address:
Smartcare Pharmacy, 110B WEMBLEY PARK DRIVE, WEMBLEY, HA9 8HP.
Within two working days of receiving your prescription or order will be dispatched, we will inform you of it progress. Your medication will be delivered through our in-house delivery team or by city spring and need to be signed by an appropriate adult.
We do not accept any medication purchased on our online store to be returned. In order for you to be satisfied with your purchase please make sure you select the right medication.
However, if there was any error on our behalf, we will endeavour to rectify the issue.
Your information is inputted in a secure system that is only accessible to the professional who are dispensing your medication. The necessary data needed to dispense your medication correctly and accurately is only obtained.
Our main purpose is to deliver outstanding services to your door-step. If you are dissatisfied with our service please contact us and one of our team will be happy to discuss any issue you may have. You can reach us by one of the following ways:
Telephone: 0208 903 4065 | Email: enquiries@smartcarepharmcy.com Online: www.smartcarepharmacy.com
It is a safe and easy method to use once you have place an order. All you need to do is click on the link and then, fill in all the necessary details, and once your order is dispatched then your payment is processed.
If you are on repeat prescription all you need to do is contact us, so we can amend the changes or you could update your order online.
Your medication will be dispatched within a two working day of receiving you prescription and it will be delivered by an in-house delivery team or by our contracted delivery company.
Yes, your order can be delivered within the UK, to any convenient place of your chose, as long as the person signing the parcel is an appropriate adult age 18 or above.
Control drugs like Morphine are not allowed to be delivered by post. Also, refrigerated items that are stored in control temperature are not appropriate for standard delivery.